Working my way through college, I waited tables and tended bar. Though I have several degrees with an emphasis on human behavior and psychology, I swear I learned more about people from slinging hash and pouring drinks. I can remember accidentally spilling a few drops of an ice cream drink on a lady’s skirt and being totally humiliated as she screamed at me in the restaurant. I also recall a very kind man who didn’t get upset even though there were repeated problems with his order.
Rudeness to service staff reveals information about a person’s character reported in a recent article in USA Today. Office Depot CEO Steve Odland, who also waited tables as a teenager, states, “You can tell a lot about a person by the way he or she treats a waiter.” It seems that he is not the only CEO to discover the “Waiter Rule.”
The Waiter Rule has been identified by many executives, including Raytheon CEO Bill Swanson. There is one rule that Swanson says never fails: “A person who is nice to you but rude to the waiter, or to others, is not a nice person.” Swanson first identified this phenomenon when he was eating with a man who became irate to a waiter because the restaurant did not stock a particular wine.
“Watch out for people who have a situational value system, who can turn the charm on and off depending on the status of the person they are interacting with,” Swanson writes. “Be especially wary of those who are rude to people perceived to be in subordinate roles.”
The Waiter Rule has also been noticed on the dating scene. A November survey of
2,500 by It’s Just Lunch, a dating service for professionals, found that being rude to waiters ranks No. 1 as the worst in dining etiquette. Some waiters report that women will actually pull them aside to see how much their dates tipped to obtain insight into his use of money and other tendencies.
The Waiter Rule can also apply to how people treat those in other service roles like bellmen, hotel maids, clerks and secretaries according to USA Today. This can be more indicative of someone’s character than all the charm you experience in the relationship.
Using the Waiter Rule can be an accurate predictor of character because it isn’t easily learned or unlearned. It is more likely a person’s true colors and speaks to how they were raised and their value system. How a potential partner treats a waiter may be how they will treat you.
Some behaviors that indicate a problem:
*Playing the power card. Comments like “I could buy this place,” or “Do you know who I am?” reveal more about the diner’s character than his wealth or power. It is unlikely that he will be compassionate to you if he is consumed with power and control.
*Having a short fuse. This person may have an ego that is out of control. It is a way of saying that she is better than the wait staff; she is special. These people tend not to be collaborative in relationships.
*Demanding about every detail. You may be looking at a micro-manager who consistently sends the message that your efforts are not good enough. He may be critical and demeaning rather than supportive and encouraging.
*Speaking in a condescending manner. The message here is clear; she thinks she is better than those in subordinate positions. She may have a need to feel important by putting others down.
*Making a public scene. If he embarrasses you in the restaurant, he will embarrass you at home. At best he has poor manners, at worst, his judgment is faulty. Either way, he will not make a good partner.
*Easily turning on and off the charm. These folks have situational values, which may also indicate situational ethics. People with firm character adhere to their value system regardless of the circumstances. Avoid these people like the plague.
*Constantly looking around the room. Rather than being focused on the table conversation, he is distracted and not engaged. He may be looking to see who else is there or whether he is being noticed. Regardless, he will have the same behavior with you in other settings.
*Poor tipper. She may justify leaving a poor tip with various complaints about the service or the waiter. Anyone who has ever worked in a service industry knows that it is very hard work with a low base pay. If the service is adequate, a 15% tip is customary. A twenty percent or more gratitude is standard for exceptional service.
Try using the Waiter Rule whether you are evaluating a partner in a relationship. You may save yourself a lot of future problems by dining out.
Wednesday, January 13, 2010
Thursday, January 7, 2010
Marriage Counseling, When To Save Your Marriage?
Happiness and fulfillment are two great components of a successful marriage. The absence of which, along with other things, may eventually cause marital disasters.
The most basic principle that marriage counseling teaches is to save an existing relationship from total destruction and to lead both of the couple back to the path of marital bliss. Though marriage counseling may work for some, the truth remains to be the truth- there are marriages that may never be saved.
For both conditions, there are corresponding reasons and factors. Many of these will be discussed in the succeeding paragraphs. But the bottom line for both factors is that the willingness of both parties to restore the broken relationship is actually the ultimate driving factor.
There are several reasons why couples seek marriage counseling. This is but natural, for there are endless possibilities why how people create conflicts in their marriages. Though it is widely accepted that all marriages are bombarded with difficulties some time in their lives, it is sad to note that many don't seem to override them. And most drop into the pitfall of divorce.
The most natural conditions by which marriage counseling is often sought are when couples feel frustration, extreme sadness and severe hurt. These are frequently not new between the couples and had been growing around for years. Unfortunately, the only time that people enter marriage counseling is when the relationship is already on the edge of breaking down. This is reason enough why young couples or those that are yet starting to sense fraction in their relationship have the greater chance of fixing the marriage.
It is not wrong to aspire for happiness. But it is not often that way. To get rid of further troubles, it is wise to accept this reality and to work towards achieving happiness on a more sensible and realistic approach. Marriage demands hard work. It obliges the couple to commit themselves to the consequences of their relationship. They often need to suspend their egos and to drop down the claim for who is right to get around the issues that may send them shouting over dinners. Agreeing to drop the "who is right" thing is a crucial part of both the marriage and marriage counseling. Without this, everything may all be in vain.
It may have been observed that throughout this article, saving the marriage is only the central discussion. But how about for those couples who insist for divorce? Marriage counseling may also answer for that. However, it may be a much longer process, especially when children are at stake. If the marital relationship may not be saved, then the best solution to this is for the couples to transform into friends or willing co-parents towards the growth of their children. This way, pain may be lessened while contributing to a much constructive process.
During the stage of dissolution, extreme pain and other mixes of emotions may be felt. This state may be further aggravated by the obvious emotional and physical separation. For the majority of cases, this state may come to the level of mourning and distress. Marriage counseling may be of best help during this condition as it may help to bring out unexpressed emotions between the couples.
Once the signs of marriage destruction have made themselves transparent for the couples, it is best to seek marriage counseling in the earliest possible time. Or you might be too late to save the relationship.
For my recommendation on how to save your marriage, I recommend the save my marriage course. It's like marriage counseling, but not as expensive.
The most basic principle that marriage counseling teaches is to save an existing relationship from total destruction and to lead both of the couple back to the path of marital bliss. Though marriage counseling may work for some, the truth remains to be the truth- there are marriages that may never be saved.
For both conditions, there are corresponding reasons and factors. Many of these will be discussed in the succeeding paragraphs. But the bottom line for both factors is that the willingness of both parties to restore the broken relationship is actually the ultimate driving factor.
There are several reasons why couples seek marriage counseling. This is but natural, for there are endless possibilities why how people create conflicts in their marriages. Though it is widely accepted that all marriages are bombarded with difficulties some time in their lives, it is sad to note that many don't seem to override them. And most drop into the pitfall of divorce.
The most natural conditions by which marriage counseling is often sought are when couples feel frustration, extreme sadness and severe hurt. These are frequently not new between the couples and had been growing around for years. Unfortunately, the only time that people enter marriage counseling is when the relationship is already on the edge of breaking down. This is reason enough why young couples or those that are yet starting to sense fraction in their relationship have the greater chance of fixing the marriage.
It is not wrong to aspire for happiness. But it is not often that way. To get rid of further troubles, it is wise to accept this reality and to work towards achieving happiness on a more sensible and realistic approach. Marriage demands hard work. It obliges the couple to commit themselves to the consequences of their relationship. They often need to suspend their egos and to drop down the claim for who is right to get around the issues that may send them shouting over dinners. Agreeing to drop the "who is right" thing is a crucial part of both the marriage and marriage counseling. Without this, everything may all be in vain.
It may have been observed that throughout this article, saving the marriage is only the central discussion. But how about for those couples who insist for divorce? Marriage counseling may also answer for that. However, it may be a much longer process, especially when children are at stake. If the marital relationship may not be saved, then the best solution to this is for the couples to transform into friends or willing co-parents towards the growth of their children. This way, pain may be lessened while contributing to a much constructive process.
During the stage of dissolution, extreme pain and other mixes of emotions may be felt. This state may be further aggravated by the obvious emotional and physical separation. For the majority of cases, this state may come to the level of mourning and distress. Marriage counseling may be of best help during this condition as it may help to bring out unexpressed emotions between the couples.
Once the signs of marriage destruction have made themselves transparent for the couples, it is best to seek marriage counseling in the earliest possible time. Or you might be too late to save the relationship.
For my recommendation on how to save your marriage, I recommend the save my marriage course. It's like marriage counseling, but not as expensive.
Friday, January 1, 2010
Marriage Counseling - Urgency Addiction
Lori Zimmermann of Santa Barbara, California, worked for a large international retail organization for eight years. She entered corporate America with the intent to stay and make a career. But after eight years, she called it quits and started freelancing to have more control over her work hours and her life.
“I never felt finished at work,” she explains. “While I could maintain the status quo, I really couldn’t make it better. We worked up to 60 hours a week just to get the job done. It wasn’t directly said you had to do it, but everyone else was working that hard, so you just felt it was expected.”
She walked away from a guaranteed salary, a benefit structure, and stock options to have flexibility and control over her time. “Although it has certainly made things tougher financially, I’ve never regretted my decision,” she states.
She is not alone. More and more workers are questioning their role in corporate American and it’s “ASAPs” climate. Today’s corporate culture is “hooked” on urgency where everything is a priority, needing to be done yesterday. This “urgency addiction” has become a way of life, a workaholic culture. Company routine revolves around a series of emergency “fires” that need extinguishing immediately. Employees run from project to project with caffeine energy and buckets of sand. Sprinkling a little sand here, a little there, they feel exhausted at the end of the day, yet cannot point to any specific accomplishment or finished project.
Urgency addiction permeates today’s organizations and affects all who work there. It produces an adrenaline rush of feeling important, but soon leads to exhaustion and burn out. Those who attempt to fight it by asking, “But, which one is the priority?” are told, “Everything is a priority.” Employees dance as fast as they can but fall increasingly behind.
Workers try to compensate by taking work home, coming in early, or sacrificing time on weekends to improve productivity with no interruptions. This additional effort is usually rewarded with yet another project, another area of responsibility, and more simmering fires to extinguish.
By accepting bonuses, promotions, stock options, and buy-outs, boomers are trapped with “golden handcuffs” that make it difficult to leave, hard to stay, and impossible to say “no.” Money becomes the goal rather than a means to an end. Workers find that each rung of the success ladder only takes them to a higher level of urgency addiction. As one executive explained, “I’m at the top, but I don’t like the view.”
Some techniques to fight urgency addiction in your life:
*Review your calendar at the beginning of the week. Highlight the priorities and goals for each day. This will help you to narrow your focus. While unexpected emergencies may occur, you will be much less likely to be in a reactive mode if you take time to plan.
*Avoid hop-scotching. Resist hopping from one project to another without finishing what you start. You know what I mean; you start cleaning up a pile on your desk and then decide to create a file system. When you go to look in the files, you realize they have to be thinned, and so on. Finish one thing before you move on to something else.
*Do big projects first. You may have a tendency to gravitate to the projects or work that is easy to do. These often tend to be small projects that are “no-brainers.” Possibly you kid yourself that if you just clean up these small projects, you can give your full attention to the big things. The problem is never getting around to the large projects. So start with the ones you really don’t want to do and the small ones will get done along the way.
*Have a sign over your desk that reads:
Lack of planning on your part…
is not necessarily an emergency for me.
“I never felt finished at work,” she explains. “While I could maintain the status quo, I really couldn’t make it better. We worked up to 60 hours a week just to get the job done. It wasn’t directly said you had to do it, but everyone else was working that hard, so you just felt it was expected.”
She walked away from a guaranteed salary, a benefit structure, and stock options to have flexibility and control over her time. “Although it has certainly made things tougher financially, I’ve never regretted my decision,” she states.
She is not alone. More and more workers are questioning their role in corporate American and it’s “ASAPs” climate. Today’s corporate culture is “hooked” on urgency where everything is a priority, needing to be done yesterday. This “urgency addiction” has become a way of life, a workaholic culture. Company routine revolves around a series of emergency “fires” that need extinguishing immediately. Employees run from project to project with caffeine energy and buckets of sand. Sprinkling a little sand here, a little there, they feel exhausted at the end of the day, yet cannot point to any specific accomplishment or finished project.
Urgency addiction permeates today’s organizations and affects all who work there. It produces an adrenaline rush of feeling important, but soon leads to exhaustion and burn out. Those who attempt to fight it by asking, “But, which one is the priority?” are told, “Everything is a priority.” Employees dance as fast as they can but fall increasingly behind.
Workers try to compensate by taking work home, coming in early, or sacrificing time on weekends to improve productivity with no interruptions. This additional effort is usually rewarded with yet another project, another area of responsibility, and more simmering fires to extinguish.
By accepting bonuses, promotions, stock options, and buy-outs, boomers are trapped with “golden handcuffs” that make it difficult to leave, hard to stay, and impossible to say “no.” Money becomes the goal rather than a means to an end. Workers find that each rung of the success ladder only takes them to a higher level of urgency addiction. As one executive explained, “I’m at the top, but I don’t like the view.”
Some techniques to fight urgency addiction in your life:
*Review your calendar at the beginning of the week. Highlight the priorities and goals for each day. This will help you to narrow your focus. While unexpected emergencies may occur, you will be much less likely to be in a reactive mode if you take time to plan.
*Avoid hop-scotching. Resist hopping from one project to another without finishing what you start. You know what I mean; you start cleaning up a pile on your desk and then decide to create a file system. When you go to look in the files, you realize they have to be thinned, and so on. Finish one thing before you move on to something else.
*Do big projects first. You may have a tendency to gravitate to the projects or work that is easy to do. These often tend to be small projects that are “no-brainers.” Possibly you kid yourself that if you just clean up these small projects, you can give your full attention to the big things. The problem is never getting around to the large projects. So start with the ones you really don’t want to do and the small ones will get done along the way.
*Have a sign over your desk that reads:
Lack of planning on your part…
is not necessarily an emergency for me.
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